SHIPPING & RETURN POLICY

Shipping

Our shipping rates are simple - everything we sell, that's $75 or more, ships free within the continental USA. The shipping rate, if applicable, will be seen in your shopping cart when you check out. For some products, we may ask that you contact us so determine the appropriate shipping cost to your location.

Shipping Time

We ship everything that has been displayed as “In stock” the same day as your order was placed up until 3pm.  Orders after 3pm will ship the following day. You will receive a tracking number once your order has been shipped. For USA orders, we typically use USPS, Fedex and UPS as our shipping partners. We insure all outgoing merchandise. Depending on where you are located, expect 1-7 days for delivery. For delivery service other than our standard shipping service, for example Overnight Service, normal shipping rates will apply.

International Shipping

Standard shipping rates will apply for orders outside the continental USA. International orders do not qualify for free shipping. International customers are liable for any duty taxes or fee's incurred by customs when receiving shipments. 

Holiday Shipping Exceptions

We do not ship on the following days: 

  • New Year's Eve
  • New Year's Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • Additional Shipping Holidays for those with PO/APO and FPO addresses
  • Martin Luther King, Jr. Day
  • Columbus Day
  • Veterans' Day
  • 420 Day 

 

RETURNS

If you are not 100% satisfied with your purchase, you can return your order to our warehouse for a full refund up to 60 days from the original purchase date. Your return item must be unworn, with original packaging to save on waste if possible and in the state you received it. You are responsible for paying for return shipping unless for some reason there has been an error in your order caused by the Blind Guys Boards Company. 

Ship Returns to:  

Blind Guys Boards
7990 East Snyder Rd. Apt 4204
Tucson, AZ
85750

 

Refunds

Once we receive and inspect your item, your refund will be processed and a credit will be issued toward the original method of payment. Please allow for 1-2 weeks for processing. All items are subject to a 10% restocking fee upon return. This fee will be deducted from your refund. Depending on your credit card company, it may take 2-10 business days for your credit to post to your account.

 

Payment

We accept all major credit cards (VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS), as well as PayPal. For international orders, PayPal is our preferred method of payment. We use several different methods including AVS checks to ensure your security when ordering with us.

 

CUSTOMER SERVICE

If you have any question or concerns, please don’t hesitate to call us or drop us an email. We are here to make sure you are completely satisfied.

Hours: Monday - Thursday 9am - 6pm ET

Email: info@blindguysboards.com

Phone: 425-274-5992